1. Digital service policy
BrandForge access, assigned runs, and generated launch kits are digital services. Charges, where applicable, are generally non-refundable once access has been allocated, generation has begun, or a completed asset has been made available, except where required by law or expressly approved by BrandForge.
2. Failed generations
When BrandForge records a generation as failed before usable delivery, the reserved run is automatically returned to the account. A returned run is a service credit, not a cash refund. If the automatic return does not appear, contact support with the run ID.
3. Duplicate and incorrect charges
Report suspected duplicate charges, an incorrect amount, or a payment applied to the wrong account within seven days of the payment. We will review BrandForge and payment records where applicable. Approved refunds are returned through the original payment method and may take the banking network's processing time.
4. Access changes
BrandForge access is currently reviewed and assigned by the Prosync team. We may adjust or remove access to protect the service, respond to misuse, or manage private beta availability.
5. How to request a review
- Email support@prosyncedu.com from the registered account email.
- Include the payment ID, subscription or payment-link ID, date, amount, and reason for the request.
- Do not send card numbers, UPI PINs, passwords, or banking credentials.